If you're having any issue with your services, or have a question in relation to our products - please, please, please  contact our support team and we will assist you and do our very best to resolve the problem - we are happy to help you at any given time, 24 hours a day & 7 days a week.

If you still want to cancel your services with us, this can be done logged in with your account pretty quickly although we'd be really sad to see you go.

See the steps below to cancel your account.

1. Please ensure to log into https://clients.ellahosting.com to get started. This will be the email/password you have setup when ordering.

2. Once you've logged in, please head over to Services on the left hand side menu.

3. You'll now be able to see the services you have with us, please click on manage next to the product/service you wish to cancel.

4. Once opened, on the left hand side under "Actions" you'll be able to see "Request Cancellation". Please click on this and you'll be able to get an option which states either to cancel the service right away or once the package comes to an end.

Your plan will now be cancelled, if you think you've made a mistake please contact our support team right away so we can reverse any changes for you immediately. We'd be really happy to receive positive or negative feedback, ella-Hosting has been built up around providing a great service backed by great customer care and we'd love to hear what you have to say.